thcgummiessydney.com
Refund & Returns Policy
Our Commitment to You
At thcgummiessydney.com, we take pride in delivering premium THC gummies Australia, CBD gummies for sleep, and sleeping gummies directly to customers across Sydney, Melbourne, Brisbane, Adelaide, Perth, Gold Coast, and all Australian states. We want you to feel completely confident when you buy THC gummies Australia from our store.
Due to Australian health regulations and the nature of consumable products (including THC gummies, CBD gummies Australia, and Lemme Sleep gummies Australia), our return policy is designed to protect both your safety and our legal compliance.
Change of Mind Returns
We do not accept returns or exchanges for change of mind on any opened or consumed products, including:
- THC gummies (prescription only)
- CBD gummies Australia (any strength)
- Sleep gummies including Swisse, Lemme Sleep, and CBD sleep gummies
- THC edibles Australia and Australian gummies of any kind
Unopened, factory-sealed products may be returned within 14 days of delivery for a refund (shipping fees non-refundable). Buyer pays return shipping.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, we will make it right immediately.
📦 What to do:
- Contact our support team within 48 hours of delivery.
- Provide your order number, photos of the damaged product/packaging, and a brief description.
- We will issue a free replacement or full refund (including shipping costs).
Prescription & Legal Compliance
All THC gummies Australia purchases require a valid medicinal cannabis prescription. If you purchase THC products without an active prescription, your order will be cancelled and refunded minus a 5% processing fee. We verify prescriptions before shipping.
THC gummies legal Australia status means we cannot accept returns on any THC product once the safety seal is broken — this is a strict TGA requirement.
Lost or Stolen Packages
We use tracked shipping with signature on delivery for all THC gummies au and high-value CBD orders.
- If tracking shows “delivered” but you haven’t received it — please check with neighbours or your local post office first.
- If the package is confirmed lost by the courier, we will reship at no cost or issue a full refund within 7 business days.
- THC gummies ship to Australia is not applicable — we only ship domestically, so no customs issues.
Refund Timeline & Method
| Situation | Refund Eligibility | Processing Time |
|---|---|---|
| Damaged / defective product | ✅ Full refund + shipping | 2-5 business days |
| Wrong item shipped | ✅ Full refund or exchange | 2-5 business days |
| Change of mind (unopened, sealed) | ✅ Product cost only (excl. shipping) | 5-7 business days after return received |
| Change of mind (opened or used) | ❌ No refund | — |
| Prescription invalid / missing | ✅ Minus 5% processing fee | 3-5 business days |
| Lost in transit (courier confirmed) | ✅ Full refund or reship | 3-7 business days |
Refunds are issued to your original payment method (credit card, Afterpay, POLi, or cryptocurrency). Crypto refunds will be processed at current market rate.
How to Initiate a Return or Refund
Follow these simple steps:
- Email us at refunds@thcgummiessydney.com with your order number and reason for return.
- Attach clear photos/videos if reporting damage or defect.
- Wait for our return authorization (within 24 hours).
- Ship unopened products to our returns address (provided via email).
- Once inspected, we process your refund within 5-7 business days.
Non-Returnable Items
The following items cannot be returned for any reason (except manufacturing defect):
- Any THC gummies with broken seal or opened packaging
- CBD gummies Australia that have been opened (including best CBD gummies for sleep Australia)
- Sleep gummies (Swisse, Lemme Sleep, CBD sleep gummies) with broken seal
- Final sale or clearance items
- Products purchased more than 30 days ago
Prescription Cancellations & Refunds
If you purchase prescription THC gummies Australia and later decide to cancel before shipment:
- Within 1 hour of order: Full refund (no fee).
- After 1 hour but before shipping: Refund minus 5% restocking fee.
- After shipment: Subject to standard return policy (unopened only).
For THC gummies Brisbane, Gold Coast, Victoria and other states, prescription verification happens before dispatch.
In-Person Pickup Returns
For customers picking up THC gummies Sydney or THC gummies Adelaide from our partner pharmacy locations:
- Inspect your product at pickup. Once you leave the premises, returns follow the same policy as shipped orders.
- Damaged items must be reported within 48 hours with photo evidence.
Consumer Guarantees
Nothing in this policy affects your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.